Q. Can I give a gift subscription?
A. At this time we are not offering gift subscriptions.
Q. How many times per year do you publish Annie's Crochet Specials?
A. We publish four issues per year, two in the spring (February/March) and two in the fall (August/September). Of course, depending on when you place your order, these issues may be delivered in less than 12 full calendar months.
Q. I'm a new subscriber, why did I get several issues in a row so quickly?
A. On a bill-me-later subscription, we send your first issue and then await payment before sending any more. However, depending on the timing of your order and subsequent payment, there's a chance that you could miss an issue during that time. Whenever possible, we try to keep that from happening. The result is sometimes two or three issues in quick succession.
Q. Does my print subscription include access to the digital edition?
A. Yes, it does! Just go to the website and login by entering your email address in the box at the top to view the digital edition. If we donít have your email address on file, you need to enter the additional information requested in the log-in area to access your account.
Q. How do I know that my credit card is secure when I order from you?
A. We use Secure Sockets Layer (SSL) software that is among the best available today for secure Internet transactions. When you place an order on-line, this software encrypts all of your personal information, including your credit card number, so that it cannot be read as it travels over the Internet.
Q. Do you have back issues available for sale?
A. We do feature some of our back issues of our magazines on our AnniesCatalog.com website that you can download to your computer. Because of costs and other factors, we print only enough paper issues to fulfill current subscriptions.
Q. Can I order a magazine subscription? I live in Canada.
A. Yes, you can. We'd love to sign you up! You may place your order on our website. Please allow up to 6 weeks for delivery. We do not offer expedited or air service. You can check the status of your account by accessing our customer care center on our website or by contacting us firstname.lastname@example.org.
Q. Can I order a magazine subscription? I live overseas.
A. While we do not send our magazines internationally, you can purchase a digital subscription which gives you the same great information and access to two years of back issues. Since the Internet has global reach and no shipping necessary, the annual cost is the same as if you lived in the U.S. To subscribe, click here.
Q. How do I contact the designer of a pattern you published in your magazine?
A. Email us your request and we'll pass it on to the designer.
Q. How do I report potential copyright infringements?
A. You can help us to keep our prices down by reporting incidences of copyright infringement such as scanned copies of our patterns available online, via email/lists or on digital media, selling or trading of copies of our patterns or pattern books, etc.
To report a possible infringement, please click here.
Q. I'm having a problem with a pattern. Who can I contact for help?
A. Please contact our Pattern Services department by completing the pattern services request form here. Be sure and include your name, email address, name of the pattern and publication, page number of the pattern and where exactly in the pattern you are having a problem.
Q. Do you accept advertising for products you don't make?
A. Yes we do! As one of our business-to-business services, we have both online and print ad space available. If you are interested in advertising with one of the Annie's companies click here to fill out a request for information form which will be delivered directly to our advertising department.
Q. My first issue wasn't what I expected. How can I cancel my subscription?
A. As promised when you first subscribed, you may mail us your invoice marked "cancel" and keep that free issue as our gift to you for giving us a try. Or, you may click here to cancel your subscription. If you cancel online we'll send you an email confirmation as soon as your cancellation is processed. Either way you cancel, there are probably subscription bills already in the mail to you, so please ignore those.
If there's a service problem or other reason you wish to cancel, of course we hope you'll contact us first and give us a chance to solve the problem without resorting to cancellation.
Q. What is your policy concerning mailing lists?
A. We regularly communicate to our customers through the mail with information and offers from our family of companies. From time to time we make our customer mailing list available to other companies that sell goods and services that we believe would interest our customers. (We do not provide customer telephone numbers to these companies.) If you prefer not to receive any of this information, or if you wish to receive only information from our family of companies, please notify us at MailPreference@Annies-Publishing.com
If you have provided us your email address, you will receive emails with information and offers from us (and sometimes other companies) that we feel would be of interest to you. With each of these email offers, we will provide you with a link to opt-out of receiving future commercial email. You can also opt-out of receiving future email messages from us by emailing us at Privacy@Annies-Publishing.com. Opt-out requests are usually handled as soon as the request is made. However, it may take up to ten days to process an opt-out request.