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Frequently Asked Questions

Q. How many times per year do you publish the digital issues of Just CrossStitch?
A. We publish six issues per year, identical in timing to the six print issues, and which are spread out bi-monthly throughout the year. Of course, depending on when you place your order, these issues may be delivered in less than 12 full calendar months.

Q. I'm a new subscriber, why did I get two issues in a row so quickly?
A. When you order a digital subscription, you get the current issue immediately. If that happens to be just before the new issue comes out, the result is two issues in quick succession. The remaining issues will then come out more evenly spaced throughout the remainder of your subscription.

Q. Is my subscription viewable via the website on mobile devices?
A. The PDFs that constitute your magazine issues are viewable on several devices via your web browser, including some smart phones. For the iPad go to the magazine website and log-in, then click on “Download The Current Issue.” You’ll have the option to view the issue on the browser or you can choose to save the issue by clicking on “Save to iBooks."

If you’re accessing the issues through a Nook or Kindle Fire, use the web browser on that device to go to our magazine’s website. Log-in and you should be able to view the issue PDFs just fine.

Q. What is included in my digital subscription?
A. A digital subscription includes access to issues as they are published plus back-issue archive access. You will be able to view the current issue and archives on-line while your digital subscription is active. However, online access is suspended approximately eight weeks after you receive notice of your final issue unless we receive a renewal.

Q. Why can't I access the issues that were part of my digital subscription?
A. Access to any online issues or archives is available only while your subscription is in effect. Once your subscription expires, your online access is suspended until we receive a renewal.

Q. My subscription is paid and doesn't expire for a long time -- why am I getting renewal offers?
A. From time to time we do send out special, optional early renewal offers. Some offer a price discount for renewing well in advance; others offer different incentives or gifts for renewing early. If you don't want to take advantage of those kinds of offers, please disregard them.

Q. Why do I still get renewal notices when I just renewed recently?
A. Most likely your renewal order to us crossed in the mail with one of our notices. If so, please ignore the notice. Or, you may have renewed longer ago than you think and may be close to the end of your current subscription. As a convenience to our subscribers we begin sending renewal reminders about six months in advance of the last issue, one notice per month. This helps ensure that everyone has plenty of time to renew so there'll be no break in service.

If you're uncertain about when to renew, you can always check the status of your account by accessing our online customer care center.

Q. I subscribed to a digital edition via an app on my Nook or via the Apple Newsstand on my iPad or other mobile device. Do I get access to the back-issue archives on the magazine website?
A. No, because those companies handle all billing and issue fulfillment and customer care and your subscriber relationship is with them. They do not offer back-issue archives. The only way to get access to digital back issues is to subscribe directly with us at our website, using your browser.

Q. How do I know that my credit card is secure when I order from you?
A. We use Secure Sockets Layer (SSL) software that is among the best available today for secure Internet transactions. When you place an order on-line, this software encrypts all of your personal information, including your credit card number, so that it cannot be read as it travels over the Internet.

Q. Will you be adding to your archives?
A. Yes. As each new issue comes out it will automatically be added to archives.

Q. Can I order a magazine subscription? I live overseas.
A. While we do not send our magazines internationally, you can purchase a digital subscription which gives you the same great information and access to two years of back issues. Since the Internet has global reach and no shipping necessary, the annual cost is the same as if you lived in the U.S. To subscribe, click here.

Q. How do I submit a pattern to Just CrossStitch?
A. We'd love to hear from you. To submit something for publication, email it to:

or you may mail it to:
Just CrossStitch
BERNE, IN 46711

Q. Do you pay for items you publish?
A. Each instance is different, so you'll want to correspond with us at the address just above for specifics on your pattern.

Q. How do I contact the designer of a pattern you published in your magazine?
A. Email us your request and we'll pass it on to the designer.

Q. How do I report potential copyright infringements?
A. You can help us to keep our prices down by reporting incidences of copyright infringement such as scanned copies of our patterns available online, via email/lists or on digital media, selling or trading of copies of our patterns or pattern books, etc.

To report a possible infringement, please click here.

Q. I'm having a problem with a pattern. Who can I contact for help?
A. Please contact our Pattern Services department by completing the pattern services request form here. Be sure and include your name, email address, name of the pattern and publication, page number of the pattern and where exactly in the pattern you are having a problem.

Q. Do you accept advertising for products you don't make?
A. Yes we do! As one of our business-to-business services, we have both online and print ad space available. If you are interested in advertising with one of the Annie's companies, click here to fill out a request for information form which will be delivered directly to our advertising department.

Q. May I cancel my digital subscription?
A. We hope you don't want to, but we know circumstances change, and you may cancel online in the Customer Care section of our website. If your cancellation involves a refund, please call Annie's customer care at (800) 282-6643 Monday through Friday, 8-5, CT.

If there's a service problem or other reason you wish to cancel, of course we hope you'll contact us first and give us a chance to solve the problem without resorting to cancellation.

Q. What is your policy concerning mailing lists?
A. We regularly communicate to our customers through the mail with information and offers from our family of companies. From time to time we make our customer mailing list available to other companies that sell goods and services that we believe would interest our customers. (We do not provide customer telephone numbers to these companies.) If you prefer not to receive any of this information, or if you wish to receive only information from our family of companies, please notify us at or at the mailing address on the front of this form.

If you have provided us your email address, you will receive emails with information and offers from us (and sometimes other companies) that we feel would be of interest to you. With each of these email offers, we will provide you with a link to opt-out of receiving future commercial email. You can also opt-out of receiving future email messages from us by emailing us at Opt-out requests are usually handled as soon as the request is made. However, it may take up to ten days to process an opt-out request.

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